Returns, cancellations & refunds

Who this policy applies to

RoofMyWorld is operated by REZA TRADING CO, trading as REZA SMART BUILD INC. (GSTIN: 29AAOFR5884P1ZW). Our business address is 27A, 3rd Main, Peenya 1st Stage, KIADB Industrial Area, Bengaluru 560058, Karnataka, India.

This policy applies to orders placed directly with ReZa on or after 16 September 2026. Earlier orders retain the terms agreed when placed. If you buy from another seller or a marketplace, use the returns process for that seller or order; our team can help identify the correct contact.

Any different voluntary return terms for a special or bulk order must be disclosed in writing before you confirm it. Nothing in this policy or an order condition excludes rights or remedies that cannot lawfully be excluded under applicable Indian law.

Unused standard products: request within 7 days

For a change-of-mind return, contact sales@roofmyworld.com within 7 calendar days after delivery. Standard stocked products are eligible when unused, uninstalled, unaltered and in resaleable condition, with their labels, accessories and original protective packaging. Sealants, adhesives and similar consumables must remain unopened with the seal intact.

After checking your order, we will provide written return authorisation and the correct return address. Dispatch the authorised goods within 7 calendar days of receiving those instructions, or agree an extension with us. Do not send goods to a factory, supplier or office without confirming the destination first.

You pay return transport for a change-of-mind return and must arrange suitable packing. The original delivery charge is not refundable once that service has been supplied. We do not charge a standard restocking fee. Any condition-related reduction must be explained with evidence and agreed in writing; we will not make an undisclosed deduction.

Custom-cut, profiled and made-to-order products

Goods manufactured, roll-formed, cut, coloured, fabricated or specially procured to your approved specification are not eligible for a change-of-mind return once that work or procurement has begun. This includes bespoke roofing sheets, insulated panels, flashings, gutters and fabricated components. Products ordered to non-standard dimensions or project-specific quantities may also fall into this category; we will identify this before order confirmation.

Please check thickness, profile, coating, colour, length, effective cover width, quantity and delivery access before approving an order. Illustrations, sample colours and online estimates do not replace the written specification. Our team can help check your requirements before production.

These exclusions do not remove your rights if goods are defective, damaged before delivery, materially different from the agreed specification or supplied incorrectly.

Damaged, defective or incorrect deliveries

Inspect accessible goods when they arrive, where safe to do so. Record visible transport damage or shortages on the delivery document and contact us promptly, ideally within 48 hours, with photographs and the order reference. This reporting target helps investigation; it is not a deadline that removes your rights, including for defects discovered later.

Do not install or alter goods with an apparent defect or specification mismatch before speaking to us. Keep the packaging and affected items available for inspection where reasonably possible. Do not put yourself at risk by climbing onto a roof to collect evidence.

We will assess the issue and arrange the appropriate repair, replacement or refund according to your rights and the circumstances. Where the fault or supply error is ours, we will arrange or cover reasonable, agreed return transport. Any request involving installed products will be assessed individually; installation does not automatically remove protection for a genuine defect.

Manufacturer warranty support may be available in addition to your rights against the seller. A manufacturer's warranty does not replace remedies available under applicable law.

Cancelling or changing an order

Contact us as soon as possible if you need to cancel or amend an order. For standard-stock goods cancelled before dispatch, we refund the amount paid for the cancelled goods and any delivery service not supplied. There is no standard cancellation fee.

For a custom or special-procurement order, cancellation before work or procurement starts is eligible for a refund. Once work or procurement has started, contact us to check what can still be stopped. Any unavoidable, documented costs must have been disclosed in the agreed order terms; we will explain the calculation and return any refundable balance. We will not introduce a new cancellation penalty after your order.

If goods have already been dispatched, we will help check whether interception is possible. Otherwise, the applicable return terms apply. If ReZa cancels an unfulfilled order and no alternative is agreed, we refund the amount paid for the unfulfilled goods or services.

If an agreed delivery date cannot be met, contact us to discuss a revised date or the remedies available for the delay. This policy does not restrict applicable cancellation or refund rights for late delivery.

How to request help

Email sales@roofmyworld.com with the subject “Return or refund request” and the following details:

• Your name, contact number and invoice or order reference.
• The product, quantity, delivery date and reason for the request.
• Photographs of the goods, labels and packaging where relevant and safe to take.
• Whether you are requesting a return, replacement, cancellation or help with a defect.

We aim to acknowledge a request within 2 working days and provide the next steps. Please do not include payment-card details, passwords or identity documents in the initial email. You can also call +91 77600 30099, Monday to Saturday, 9 AM–6 PM India time, excluding public holidays.

Inspection and refund timing

We aim to inspect returned goods and communicate the outcome within 5 working days of receiving them. If a technical assessment needs longer, we will explain why and provide an expected update date. For an issue that does not require a physical return, we will confirm the evidence and assessment needed.

Approved refunds are initiated within 7 working days after approval. Refunds normally go to the original payment method; if that is not possible, we will agree a secure alternative with the purchaser. We will provide a refund reference where available. Banks and payment providers may take additional time to show the credit.

The refund confirmation will identify the goods, refundable delivery charges, any agreed lawful adjustment and the resulting amount. Applicable tax adjustments or credit notes will be handled as required. Statutory refund obligations and shorter legally required timelines take precedence over these operational targets.

Installation, services and online estimates

Installation, fabrication labour, site visits and other services follow the scope, milestones and cancellation terms accepted in your written quotation or work order. Unperformed work and concerns about deficient services are assessed separately from a change-of-mind product return, without limiting applicable legal rights.

Website prices and calculator quantities are planning guidance, not a final order. Confirm product specification, taxes, freight, accessories and installation in a written quotation before paying or authorising production.

Questions or an unresolved issue?

Start with sales@roofmyworld.com or +91 77600 30099. If your concern remains unresolved, email imran.ahmed@roofmyworld.com with your order reference and the earlier correspondence so management can review it. We aim to resolve complaints promptly and will comply with applicable complaint-handling requirements.

Write to REZA TRADING CO, trading as REZA SMART BUILD INC., 27A, 3rd Main, Peenya 1st Stage, KIADB Industrial Area, Bengaluru 560058, Karnataka, India. You retain access to remedies available through applicable consumer-protection and other legal processes.

Future changes to this policy will show a new effective date and will not retrospectively reduce the terms of an existing order. Personal information supplied with a return request is handled under our Privacy policy.