REZA SMART BUILD INC.
Privacy policy
Your roofing project deserves helpful advice and clear information about your privacy. This policy explains what ReZa collects, why it is used, who may receive it and the choices available to you.
Last updated: 16 September 2026
Who we are and what this policy covers
RoofMyWorld at roofmyworld.com is operated by REZA TRADING CO, trading as REZA SMART BUILD INC. (GSTIN: 29AAOFR5884P1ZW). In this policy, “ReZa”, “we” and “our” refer to that business. This policy covers our website, enquiry services, Roof Master assistant and the business social-publishing tools described below.
Our address is 27A, 3rd Main, Peenya 1st Stage, KIADB Industrial Area, Bengaluru 560058, Karnataka, India. Privacy questions can be sent to sales@roofmyworld.com. Customer service is also available at sales@roofmyworld.com or +91 77600 30099.
Separate shops, marketplaces and social platforms may provide their own privacy notices. This policy covers information those services share with ReZa, but does not replace their policies.
Information we collect
We collect information you provide and limited information generated when you use our services:
- Enquiry and project details: your name, telephone number, email, project location, building type, product interests, project stage and messages. If you choose to send drawings or photographs through email or WhatsApp, we also receive those materials.
- Roof Master conversations: questions, recent conversation, responses, optional feedback and relevant product or calculator context.
- Website activity: pages visited, referrals, campaign details, interactions, browser and device information, and network information such as IP addresses processed by hosting and analytics providers.
- Public reviews and social information: reviewer names, ratings, review text, profile images and source links where reviews are displayed; authorised business-account information where a publishing connection is enabled.
Only share information needed for your enquiry. Do not enter passwords, payment-card details, government identity numbers, medical information or confidential third-party documents into forms or Roof Master. Have permission before sending someone else’s personal information. The main advice website does not require payment-card details.
Why we use your information
We use relevant information to respond to enquiries; recommend products; prepare estimates and quotations; arrange requested site visits, supply, delivery and installation; provide after-sales support; maintain business records; prevent misuse; and improve website reliability and guidance.
Where you choose to receive newsletters or promotional communications, we use your details for those communications. You can ask us to stop marketing at any time. Service messages about an active enquiry, order or legal obligation are separate from marketing.
We process information with consent where required, or on another basis permitted by applicable Indian law, including fulfilling requests you voluntarily make and meeting legal obligations. Visiting the website is not blanket consent to unrelated marketing.
Forms, email, telephone and WhatsApp
Website enquiries are stored for follow-up and routed to sales@roofmyworld.com using our email delivery provider, Resend. Authorised personnel may receive internal lead summaries and daily reports. Our team may respond by the contact methods you provide and involve relevant sales or project personnel. Newsletter subscriptions are used for the updates you request, not treated as an order or quotation request.
WhatsApp links may prepare an introduction identifying the enquiry as a website lead and include products viewed, project information, an estimate summary, referral details or your latest Roof Master topic. Opening a link shares its URL and pre-filled text with WhatsApp; the message is sent to ReZa when you choose to send it. Please review and remove anything you do not want to share.
Email, telephone and WhatsApp providers process communications under their own terms and privacy practices. If you prefer not to use a particular channel, contact us through another listed method.
Roof Master and service improvement
Roof Master is an automated assistant. To generate a response, the website sends your question, a limited recent conversation and relevant page, product and calculator context to OpenAI. Avoid including personal or confidential details in questions. This external processing occurs when you use the assistant, not simply when you read a product page.
We retain interaction records and optional feedback to understand recurring roofing questions and prepare improvements for expert review. Automatic filtering removes recognised email addresses and telephone-number patterns from these learning records. It may not identify names, addresses or all other personal details, so the records should not be considered fully anonymous.
Customer statements are not automatically accepted as verified technical facts. We do not use private enquiries as public testimonials or publish identifiable customer conversations in articles without permission. Roof Master does not replace a checked quotation or professional site assessment.
How long information is kept
Enquiry emails, quotations and project records are retained as long as reasonably needed to manage the relationship, provide support, resolve disputes and meet contractual, accounting or legal obligations. No single retention period applies to every project record.
Roof Master’s routine database cleanup targets individual learning-interaction records older than 180 days. Cleanup timing depends on system operation. Summarised knowledge candidates and approved technical guidance may be retained longer. Browser context, analytics, provider logs and backups have separate lifecycles.
When information is no longer needed, we aim to delete it or remove identifying details. Deletion may take additional time in backups; legally required records may need to be retained. You can ask what applies to your information.
Keeping information secure
We use measures appropriate to the information and service, including HTTPS connections, server-side handling of service credentials and access controls for business systems. Forms use Cloudflare Turnstile and other anti-spam checks. These checks process technical browser, device and network signals to assess whether a submission is legitimate; a visible puzzle is not always required. We seek to limit access to personnel and providers who need it.
No website, email service or storage system can guarantee absolute security. Contact us promptly if you believe information has been exposed or misused. Where an incident requires notification, we will act in accordance with applicable law.
Your choices, privacy requests and complaints
You can ask about personal information we hold, request access or correction, seek deletion, withdraw consent where processing relies on it, stop marketing, or raise a privacy complaint. Rights and exceptions apply according to the law in force. Withdrawal does not invalidate earlier lawful processing and may prevent a service that needs the information.
Email sales@roofmyworld.com with the subject “Privacy request — RoofMyWorld”. Include the email or telephone number used for your enquiry, an approximate date and what you would like us to do. For ReZa Social Publisher, identify the business account and platform. Do not send passwords, access tokens or identity documents in the initial request.
We may ask for reasonable verification to protect your information. We will assess the request, respond within applicable time limits, and explain any retention or other limitation preventing full action. If a concern remains unresolved, you may use complaint or regulatory remedies available under applicable law.
Children, external links and public content
Our services are intended for adults seeking business or property-related advice, not children under 18. We do not knowingly seek children’s personal information. A parent or guardian who believes a child has provided information can contact us so we can investigate and take appropriate action.
Links or embeds from shops, Google, YouTube, social networks and other third parties may allow those services to receive technical information when accessed. Their policies apply to their own processing. Public reviews and comments remain subject to source-platform settings; contact us about material displayed on our website.
Updates and contact
We may update this policy when services or legal requirements change. The date above identifies the current version. Material changes will be communicated where required; a policy update does not itself create consent for a new purpose.
Privacy contact: sales@roofmyworld.com. Customer service: sales@roofmyworld.com. Telephone: +91 77600 30099. Write to: REZA TRADING CO, trading as REZA SMART BUILD INC., 27A, 3rd Main, Peenya 1st Stage, KIADB Industrial Area, Bengaluru 560058, Karnataka, India.
Business social-publishing connections
ReZa Social Publisher is being configured for authorised ReZa business accounts. When a connection is enabled, it may process business account or Page identifiers, the authorising administrator’s account information, access credentials, captions, media, schedules and publishing results needed to manage ReZa’s posts.
These connections are for authorised business administrators, not a requirement for website visitors. Publishing permissions do not authorise collection of customer direct messages or private conversations for marketing. Visitors do not need to grant access to personal social accounts to browse the website.
An administrator can revoke the app in the platform’s connected-app settings and request deletion of integration data using the contact details below. Revoking access prevents future authorised access but does not automatically remove published posts; these can be managed through the platform or raised with our team.